Privacy policy


The purpose of this Privacy Policy is to inform you of our practices regarding the collection, use, processing, disclosure, retention and disposal of your personal information.

In the course of our business activities, we collect, use and process information in order to provide our services. By providing us with personal information, you consent to its processing as set out in this Policy, and you authorize Solidel and its representatives to process your personal information for the purposes set out below.

1. What personal information do we collect?

Solidel does not collect personally identifiable information from any individual or entity unless that individual or entity voluntarily provides the information. When you provide us with personal information, you consent to the manner in which Solidel collects, uses, discloses and otherwise manages such information as described in this Policy.

Personal information may include your last name, first name, address, e-mail address, telephone number, products ordered, method of payment and any other personal information you may provide to Solidel. In addition, personal information may also include information collected automatically when you visit our website. To this end, we invite you to read our Cookie Management Policy.

2. How do we collect your personal information?

We collect your personal information through :
– Contact, order or account creation forms on our website;
– From our social media pages;
– By e-mail ;
– In person;
– By phone.

We also collect your personal information when you:
– Complete a survey, enter a contest or other promotion;
– Send your information to one of our business partners in order to contact you regarding the products and services you have purchased.

3. How do we use your personal information?

Your personal information will be used in accordance with applicable privacy legislation and in accordance with your consent.

Solidel uses your personal information in the following circumstances and for the purposes indicated in accordance with the framework defined above:
– to follow up on your requests for products and services
– to route your orders
– for staff recruitment purposes

Solidel also uses this personal information to send you, according to your choice, advertising material or additional information on its products, services, surveys, contests, promotions and special offers, for marketing purposes. However, you are free to choose not to receive advertising or commercial material at any time by unsubscribing from our electronic communications or by contacting us.

Solidel also uses personal information to conduct market and performance research in order to improve customer service and the quality of products and services on the website.

Solidel may also use this personal information to contact you regarding your use of the website and the products and services you purchase.

4. With whom do we share personal information?

We share the information we collect about you, your activities on our website or when you use our services. Consequently, we do not share your personal information except with your consent, which is expressly granted by your use of the website in the following situations:

– Authorized service providers: we may share your information with service providers who perform operations on our behalf. The services provided by these suppliers include order and credit card processing, delivery, customer service, marketing assistance, sales and business analysis, support for our website functionality, the conduct of contests, sweepstakes and surveys, and support for other website functions. These service providers may have access to your personal information for the sole purpose of performing their functions;

– Business partners: We may share your personal information with our business partners to offer you products, services, promotions, contests or sweepstakes through our website or services. Our partners may use your personal information in accordance with their own privacy policies. To find out more about the privacy policy of a particular business partner, you should contact that partner directly;

– Other cases: by using our services and providing us with your personal information, you consent to Solidel disclosing this information in the following circumstances:

– In response to a legal requirement, including a subpoena, court order, request from a law enforcement agency or other government agency, to exercise or enforce our legal rights, and to defend a legal claim;

a) As reasonably necessary to protect the rights, property and safety of our company, our users and our employees, including investigating or preventing fraud and suspected illegal activities or other wrongdoing, enforcing the Website Terms of Use or enforcing other agreements or policies, and protecting Solidel and other visitors to the Website or users of Solidel’s products and services; and

b) In connection with a material corporate transaction, such as the sale of our company, a divestiture, a merger, an asset sale or in the unlikely event of bankruptcy. Any third party to whom we disclose your personal information is permitted to use that information in accordance with this Privacy Policy only, unless you tell us otherwise.

5. How long do we keep personal information?

Your personal information is kept indefinitely as long as required by law or as long as it is necessary to keep it for the purposes set out in this Policy.

6. Where do we store personal information and international transfers?

Our processing of personal information is limited to individuals and entities established in Quebec. However, your personal information may be communicated to service providers or business partners located elsewhere in Canada, in order to fulfill the purposes of our data collection.

7. How do we protect personal information?

We recognize that information security is an integral part of personal privacy.

We take appropriate security measures, including physical, electronic and procedural measures, to protect your personal information from unauthorized access or disclosure. For example, only our authorized employees may access personal information, and then only when access is necessary for authorized administrative functions.

Although we take the security measures required by law, no security device is infallible. Users should always exercise caution when handling and disclosing their personal information and should avoid sending personal information by unsecured e-mail.

8. Destruction of your personal information

Once the purposes for which the personal information was collected have been fulfilled, and upon expiry of the retention period stipulated by law, Solidel destroys or anonymizes the personal information in a secure manner.

9. How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information, or to withdraw your consent, please contact our Privacy Officer by email or mail at the following coordinates:

Privacy Officer
8435, boul. St-Joseph
Drummondville (Qc) J2A 3W8

10. How do we update this Privacy Policy?

We may change the content of our website, this Privacy Policy and our Cookie Policy at any time without notice.

Your continued use of the Web Site following the posting of changes to this Privacy Policy will mean that you accept those changes and will be bound by them. It is your responsibility to review this policy and any changes thereto on a regular basis.